30-day paid pilot

Prove overnight Microsoft coverage on a narrow queue before anyone talks about a retainer.

Commercial

Price	$1,500–$2,500 for 30 days (indicative; written in the SoW)
Payment	50% to start, 50% at day 15, or as the SoW states
Cancel	Either side, end of day 30. No auto-renew in the pilot
Brand	White-label. Tickets stay in your PSA, your name

Before night one we lock

Ticket types in scope (and an explicit out-of-scope list)
Daily ticket cap
Response and escalation rules, including when we wake a US engineer
Tools: PSA, RMM, 365/Azure/Entra admin as needed, with least privilege
Handoff time (typically 07:00–08:00 Eastern) and who receives it

During the month

Agreed overnight window: midnight–8 AM Eastern (Amman daytime)
Written morning handoff every coverage morning
Weekly 30-minute service review (what leaked, what to add or cut)

Success looks like

In-scope tickets do not wait for 8 AM. Escalations are documented. Your service desk manager can brief the morning stand-up from the handoff without a call to Amman.

Not full 24/7. Not unlimited tickets. Not a US employee. Next step: 20-minute coverage review, then a one-page SoW.