Your US team goes home. Technavity keeps the Microsoft queue moving.

White-label overnight Microsoft coverage for MSPs. Amman daytime covers midnight–8 AM Eastern. Your clients still see your brand.

What we cover (agreed list, not the whole PSA)

365 admin	Mailbox, licensing, Teams, SharePoint in the runbook
Azure	Nominated alerts, first-line response, escalate per rule
Entra / MFA	Lockouts, MFA, account-access tickets
Triage	Work, park, or escalate. Nothing in-scope sits until 8 AM
Backup / endpoint	Watch the tools you already run
Handoff	Written morning report to your US desk

Why Amman

Jordan working hours overlap the US night. Owner-led, English, Microsoft-focused. An alternative to standing up a US graveyard shift or sending the queue to a large overnight BPO.

Start

30-day paid pilot · $1,500–$2,500 · ticket cap · weekly review · cancel at day 30. We do not sell “full 24/7” until the desk is staffed for it.

Technavity · Expand East LLC · Amman. Next step: 20-minute coverage review.